Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

Discounts

• Enjoy 20% off storewide (excluding foodstuff and promotional items).

• Enjoy exclusive offers on your birthday month.

Bonus$

• Bonus$ of $0.25 will be awarded for every $10.00 nett purchase.

• Double Bonus$ will be awarded when you buy on a public holiday.

• * Introduce friends/relatives to sign up as Xndo VIP and earn 50% of their Bonus$, in addition to your own, for the first year.

• Bonus$ earned can be used to redeem

o Products based on nett purchase (you may top up the remaining amount with payment).

o Membership renewal fee.

TERMS & CONDITIONS

VIP Membership

• A fee of $10 is payable upon registration of 2-year Xndo VIP Membership.

• Membership is non-transferable, non-refundable and only available to those 18 years old and above.

• Membership discounts/offers cannot be used in conjunction with other discounts/privilege cards and vouchers.

• Only members can reset their own pin numbers.

Bonus$

• Bonus$ earned are valid till 31st December the following year or when the VIP membership expires, whichever is earlier. Bonus$ not redeemed during such period will be forfeited. Xndo will not be responsible for any expired Bonus$.

• Bonus$ are neither exchangeable for cash nor transferable.

• No double Bonus$ will be awarded when a birthda purchase falls on a public holiday.

• Bonus$ may be used to renew membership or redeem for products based on nett purchase.

• Products redeemed are non-refundable/exchangeable.

• Xndo may at any time, without prior notice cancel, suspend &/or terminate the program. The VIP shall not be entitled to any compensation for any such cancellation, suspension &/or termination, any unutilized Bonus$ shall be invalidated thereupon.

* Referrer-Referee Scheme

• Only first time applicant who has not been a Xndo member before is eligible to appoint a referrer. No adding, canceling or changing of referrer is allowed once application is processed.

• Members (referrer) enjoy 50% of their referees Bonus$ for 1 year (from the date of the referee's application).

* Not applicable to online store purchases or online application of membership.