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Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

What are the privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

How can I update my new mailing address/contact number/communication channels?

How can I remove myself from your mailing list?

I am a member. Why can't I login?

How can I unsubscribe from e-newsletter?

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

Orders Related

Why have I not received a confirmation email/Invoice receipt?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

The promo code is not working. What should I do?

Please email us a screenshot of the page at info@xndo.com. Our Customer Service personnel will get back to you within one full working day.

Can I redeem my Bonus$ online?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Do I get Bonus$ for shopping online?

Shipping Related

International Shipping

Shipping Related Information

Payment Related

How do I offset my purchases with my Bonus$?

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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PERSONAL DATA PROTECTION POLICY

GENERAL DATA PROTECTION POLICY

Career

The promo code is not working. What should I do?

The promo code is not working. What should I do?

Please email us a screenshot of the page at info@xndo.com. Our Customer Service personnel will get back to you within one full working day.

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