Frequently Asked Questions
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Frequently Asked Questions
VIP Membership
Orders Related
Shipping Related
Local Delivery within Singapore
- Free local delivery for orders above $50 within Singapore
- A flat rate of $15 delivery charge is applicable to orders below $50
- Delivery timings are between Monday to Friday 9am - 9pm (excluding Public Holidays).
- Any order(s) or delivery cancellation after item(s) have been dispatched from our warehouse, the delivery costs incurred will be borne by customer [This includes order(s) with free delivery].
*For orders made during peak seasons such as Black Friday, 10.10, 11.11, 12.12, Christmas Eve/Day, New Year Eve/Day or Chinese New Year Eve/Day, delivery from the courier company may be delayed to up to 7 working days. Please note that our office will be closed on PH & eve of Christmas, New Year, and Chinese New Year.
|
Time of Order |
Earliest Available Delivery |
Example |
|
Monday – Friday before 9am |
Next Working Day |
For orders placed on Monday, 9am, earliest delivery will be Tuesday. |
|
Friday after 9am, Saturday, Sunday & Public Holiday |
Following Working Day |
For orders placed on Friday after 9am, earliest available timeslot will be the following Tuesday. |
Terms & Conditions
Please notify us immediately of any change to your delivery address or contact number. Any changes in the shipping address details after the submission of your order may incur an administrative charge of $10.00. *Valid for orders made on Mondays to Thursdays excluding public holidays, and is subjected to stock availability at Xndo warehouse.
If you specifically instruct our delivery team to leave your delivery outside the door of the specified delivery address, such delivery shall be at your sole risk and you accept all liability and risk of loss, theft, and damage. For all other deliveries, please arrange for someone to receive the delivery and sign off the delivery invoice.
International Shipping
Typically international orders will be delivered within 5 - 14 working days. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subjected to any delays resulting from postal delays or force majeure, for which we will not be responsible.
Returns & Refunds
Privacy Policy
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