Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

What are the privileges?

How do I sign up & how much is the membership fee?

When is my membership valid till?

How can I update my new mailing address/contact number/communication channels?

How can I remove myself from your mailing list?

I am a member. Why can't I login?

How can I unsubscribe from e-newsletter?

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

I signed in with my VIP membership, but do not see any discount.

Please click 'Shopping Cart', and 'View Shopping Cart'. You should see the Subtotal, Discount as well as the Grand Total. If you still do not see it, please email us a screenshot of the page to info@xndo.com . Our Customer Service personnel will get back to you within one full working day.

The promo code is not working. What should I do?

Can I redeem my Bonus$ online?

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

I wish to cancel my order. What should I do?

Do I get Bonus$ for shopping online?

Shipping Related

International Shipping

Shipping Related Information

Local Shipping

What are the payment options?

Returns & Refunds