Frequently Asked Questions
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Frequently Asked Questions
VIP Membership
Orders Related
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Returns & Refunds
How long does it take for the refund amount to be credited back to me?
Once approved, your refund will be processed and an e-gift certificate coupon code will be sent to your email. The refunded value will be valid for a year from the date of refund.
How do I utilise the refunded amount from my e-gift certificate for the next purchase?
Upon reaching step 3 (refer to screenshot below) of the checkout process, please proceed as follow:
1. Tick the “Use Xndo BonusS$ & eGift Card”
2. Select “eGift Card” tab
3. Enter your unique e-gift certificate coupon code (refer to our email notification subject “Gift Certificate”)
4. Click Proceed to complete the checkout process
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