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Frequently Asked Questions

VIP Membership

How can I unsubscribe from e-newsletter?

When is my membership valid till?

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I remove myself from your mailing list?

How do I sign up & how much is the membership fee?

How do I sign up & how much is the membership fee?

Click 'Sign up' here: fill in your particulars, and click 'Register'. The Xndo VIP membership is only S$10 and you can enjoy great perks and savings for 2 years!

What are the privileges?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

Orders Related

Do I get Bonus$ for shopping online?

I wish to cancel my order. What should I do?

Do you offer self-collection?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my Bonus$ online?

Why have I not received a confirmation email/Invoice receipt?

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Shipping Related Information

International Shipping

Payment Related

What are the payment options?

How do I offset my purchases with my Bonus$?

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How long does it take for the refund amount to be credited back to me?

I would like to do an refund of my items bought on your webshop?

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How do I sign up & how much is the membership fee?

How do I sign up & how much is the membership fee?

Click 'Sign up' here: fill in your particulars, and click 'Register'. The Xndo VIP membership is only S$10 and you can enjoy great perks and savings for 2 years!

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