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Frequently Asked Questions

VIP Membership

How can I unsubscribe from e-newsletter?

When is my membership valid till?

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I remove myself from your mailing list?

How do I sign up & how much is the membership fee?

What are the privileges?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

Orders Related

Do I get Bonus$ for shopping online?

I wish to cancel my order. What should I do?

Do you offer self-collection?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?

Can I redeem my Bonus$ online?

Can I redeem my Bonus$ online?

Yes, Bonus$ redemption is available during checkout. Simply select the 'Use XNDO Bonus S$ & eGift Card' option during payment.

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

Shipping Related Information

International Shipping

Payment Related

What are the payment options?

How do I offset my purchases with my Bonus$?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do an refund of my items bought on your webshop?

Exchanges

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Can I redeem my Bonus$ online?

Can I redeem my Bonus$ online?

Yes, Bonus$ redemption is available during checkout. Simply select the 'Use XNDO Bonus S$ & eGift Card' option during payment.

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