Frequently Asked Questions

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Frequently Asked Questions

VIP Membership

How can I unsubscribe from e-newsletter?

Is my personal data safe if I create an account?

My birthday falls on this month. Am I entitled to the birthday privileges?

Happy Birthday from team Xndo Singapore! Yes, we extend attractive birthday offers. This privilege is applicable for purchases made at our website. To redeem the birthday discounts online, please email to info@xndo.com to request for a coupon code, and apply it to your purchase upon check out on our website.

How can I remove myself from your mailing list?

How do I sign up & how much is the membership fee?

What are the privileges?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

Orders Related

Do I get Bonus$ for shopping online?

I wish to cancel my order. What should I do?

Do you offer self-collection?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

I placed an order online and the order status is 'Shipped'. What does this mean?